How Online Customer Service Should Work
I have this little project I am working on. I am calling it statzen; maybe you have heard of it. As I am getting close to launching I am starting to think about customer service strategies. The recurring theme that I keep coming back to is that I want to make it easy for our customers to interact with us to provide feedback and ask for help. Each customer service interaction is an opportunity for us to really win over our customers. So I want to make it easy for those opportunities to take place.
Granted, I may be a little idealistic in these thoughts, but these are some of the ideas I hope we can implement.