Jackson Miller

Boswell’s Harley Davidson regularly sends their customers emails asking for feedback. I figure it is much more valuable for me to also post my thoughts here where potential customers can find them. I figure the Boswell family won’t mind since my feedback is so overwhelmingly positive.

18 months ago I bought my first motorcycle. It was a 2000 Harley 883 Sportster. Honestly, it was somewhat an impulse buy. I had wanted a motorcycle for years and had been looking around, but I didn’t set out to buy a bike that day. My wife and I went to HD in Cool Springs and she said “I think you should get this one”. It wasn’t the bike I would have picked, but having her buy-in I thought I might as well jump on the opportunity.

So what does this have to do with Boswell’s? When I got that bike I had no idea what I was doing. I didn’t know much about how to ride it, let alone how to take care of it. Living in East Nashville the two closest Harley shops to my house are Boswell’s on Fesslers and Boswell’s in Rivergate. The staff in both locations were always helpful. They would answer my questions and help steer me in the right direction. I started really liking stopping by there b/c I knew I would learn something new while I was there.

Like many first time bike owners, after a few months I started eyeing bigger bikes. The Sportster was a perfect first bike, but once I knew how much I loved to ride I knew I wanted a little more. I was trying to decide whether I should buy a new bike or put the money into my Sporty to make it what I wanted. I would go by Boswell’s just to look. I would sit on bikes and talk to the staff while I was trying to figure out what to do. I talked to the shop and the accessories staff to try and think about putting money into the Sporty.

After a while I decided that I wanted a used bike. I really like the big forks on Fat Boys, Heritages, Deluxes, Road Kings, etc. When I would see new bikes online at local Nashville bike shops I would go by and check them out. I was regularly checking out bikes at Boswell’s, C&S, and HD Cool Springs. Then I honed in on Fat Boys.

I thought I had found my bike at HD Cool Springs. I decided to sleep on it and realized I would rather buy a bike from Boswell’s. It makes sense to consolidate my business with the friendliest shop in town that has two locations close to my house. I am sure the regular communications from Boswell’s has something to do with it. They send emails that come from an individual. Sure, they are mass mailings, but you know who it is coming from. Boswell’s also has more events than anyone in town. I never have time to attend them, but it adds to the friendly and helpful vibe that the entire company exudes.

My second bike is a 2003 Harley Davidson Fat Boy. I plan on keeping this one for a long time, but I will still be stopping by Boswell’s regularly. After all, where else would I buy new handlebars, get some painted tins, a new jacket, etc.

So, what is my feedback for Boswell’s? Keeping hiring such a friendly and helpful staff and keep stocking great bikes. Oh, and you might want to find a really sweet paint set for a Fat Boy. My arm might just be twisted.